Return Policy

What to do if an order is damaged, incorrect, or not right for you

Please contact VisionX Eyewear by Ashraf Optics within 7 days of delivery to request a return, exchange, repair, or review. Include your order number, a description of the issue, and clear photographs where relevant. We will review the request and explain the next step before you send anything back.

Eligible standard items

Non-prescription frames and accessories may be considered for return or exchange if they are unused, undamaged, and returned in their original packaging with all included parts. The item must be in resaleable condition. A change-of-mind return is not available for items that have been worn, altered, damaged after delivery, or returned incomplete.

Contact lenses and hygiene items

For health and hygiene reasons, contact lenses and other sealed hygiene products can be considered for return only if their original seals are intact and the packaging is unopened and undamaged. Opened, unsealed, or used contact lenses cannot be returned for a change of mind. If a sealed product is damaged, defective, expired on arrival, or supplied incorrectly, contact us within 7 days so we can review it.

Prescription and made-to-order eyewear

Prescription lenses and other products made to your submitted specifications are custom-made. They are not eligible for a change-of-mind return. If we supplied the wrong product or prescription, or you believe there is a manufacturing or workmanship issue, contact us within 7 days of delivery. We may ask for your order details, the prescription provided, photographs, or return of the item for inspection. Depending on the review, we will arrange an appropriate correction, remake, repair, exchange, or refund.

If the prescription information submitted with the order is incomplete or differs from the prescription you intended to provide, contact us promptly. We will review the order and explain what options are available. A change requested after custom production has started may not be possible.

What to do if an order is damaged, incorrect, or not right for you

Please contact VisionX Eyewear by Ashraf Optics within 7 days of delivery to request a return, exchange, repair, or review. Include your order number, a description of the issue, and clear photographs where relevant. We will review the request and explain the next step before you send anything back.

Eligible standard items

Non-prescription frames and accessories may be considered for return or exchange if they are unused, undamaged, and returned in their original packaging with all included parts. The item must be in resaleable condition. A change-of-mind return is not available for items that have been worn, altered, damaged after delivery, or returned incomplete.

Contact lenses and hygiene items

For health and hygiene reasons, contact lenses and other sealed hygiene products can be considered for return only if their original seals are intact and the packaging is unopened and undamaged. Opened, unsealed, or used contact lenses cannot be returned for a change of mind. If a sealed product is damaged, defective, expired on arrival, or supplied incorrectly, contact us within 7 days so we can review it.

Prescription and made-to-order eyewear

Prescription lenses and other products made to your submitted specifications are custom-made. They are not eligible for a change-of-mind return. If we supplied the wrong product or prescription, or you believe there is a manufacturing or workmanship issue, contact us within 7 days of delivery. We may ask for your order details, the prescription provided, photographs, or return of the item for inspection. Depending on the review, we will arrange an appropriate correction, remake, repair, exchange, or refund.

If the prescription information submitted with the order is incomplete or differs from the prescription you intended to provide, contact us promptly. We will review the order and explain what options are available. A change requested after custom production has started may not be possible.